Abbey Construction

ABBEY CONSTRUCTION IS A CAPE TOWN-BASED CONSTRUCTION COMPANY WITH ITS ROOTS IN HERMANUS. DRAWING ON NEARLY FORTY YEARS OF EXPERIENCE, ITS OWNERS KNOW THE IMPORTANCE OF QUALITY WORK AND THE ABILITY TO COMMUNICATE WITH CLIENTS.

EXPERIENCE HAS TAUGHT THEM THAT TWO ASPECTS THAT GOVERN MOST CLIENTS' ASSESSMENT OF THEIR DEALINGS WITH BUILDERS:

THE QUALITY OF WORK
THE QUALITY OF COMMUNICATION

"ABBEY CONSTRUCTION DEDICATES ITSELF TO TWO GUIDING PRINCIPLES. WE ASK OURSELVES:

HAVE WE DONE THE BEST WORK POSSIBLE?
HAVE WE KEPT THE CLIENT INFORMED OF ALL ASPECTS OF THIS PROJECT?

IF WE CAN ANSWER THESE QUESTIONS WITH AN UNEQUIVOCAL YES, WE HAVE BEEN TRUE TO OUR COMPANY'S GUIDING PRINCIPLES.

TRANSPARENCY AND HONESTY ARE THE KEYS TO A SUCCESSFUL CLIENT/BUILDER RELATIONSHIP. TO HELP US WORK CLOSELY WITH CLIENTS WE PROVIDE AN ONLINE WEEKLY PROGRESS REPORT FOR PROJECTS THAT KEEPS THEM INFORMED OF ALL ASPECTS OF A BUILD.


WORK SCHEDULE, WEEK THREE, TURNER RESIDENCE, 9 TURTLE CLOSE, VERMONT- OCT. 2007
DATE	SCHEDULED WORK	DAILY PROGRESS
MON1	REMOVAL OF OLD KITCHEN UNITS	REMOVAL OF OLD UNITS AND REMOVED OLD LAMINATE FLOOR COVERING
TUE 2	RE-MEASURE FOR NEW UNITS	RE-MEASURED
	BEGIN TILING OF FLOOR	CLEAN FLOOR, REPAIR HOLE, TILE
	ORDER UNITS (FRASER KITCHENS) & GRANITE TOPS (GRANITE WORLD)	ORDERED: KITCHEN UNITS TO BE DELIVERED ON THURSDAY, TOPS TO BE DELIVERED ON FRIDAY
WED3	GROUT FLOOR TILES	FLOOR GROUTED, TWO NEW TILES LAID- WERE LOOSE
	NEW PLUMBING (BATHROOM EMPORIUM )	ALL NEW PLUMBING- SINK, RINSE BASIN, WASHING MACHINE, DISH WASHER
THU 4	NEW UNITS INSTALLED (SKELETON)	LOOSE TILES GROUTED
		GROUND SKELETON INSTALLED
FRI 5	NEW UNITS INSTALLED (SKELETON)	GRANITE TOP NOT READY- SUPPLIER PROBLEM (READY MONDAY AFTERNOON). PHONED CLIENT TO INFORM THEM AT 10H35
	COUNTER TOP INSTALLED	SKELETON COMPLETE
		HUNG UNIT DOORS AND HANDLES
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HOW YOU DEAL WITH CLIENTS DETERMINES THEIR SATISFACTION WITH THE WORK. KEEPING CLIENTS INFORMED OF DEVELOPMENTS AS SOON AS POSSIBLE AND INVOLVING THEM IN THE SOLUTIONS PLAYS A BIG PART IN A STRESS-FREE AND PRODUCTIVE CLIENT/BUILDER RELATIONSHIP.

AT ABBEY CONSTRUCTION, WE KNOW OUR SUCCESS DEPENDS UPON HIGH-QUALITY WORK AND SATISFIED CLIENTS.